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Canadians with American dollar credit cards

Princess Cruises - boards.cruisecritic.com
This is an alert, not a complaint as our problem was eventually and satisfactorily resolved.

By way of background, we book in Canadian dollars using our Cdn. Visa but all other purchases are put on our US dollar visa.

I was having trouble booking excursions and so called Princess, explaining we use our US dollar card. Instead of making the payment for our excursions the agent applied them to our deposit (yes there's no logic to this error, but it explains why she charged in Cdn. dollars.)

When I noticed our excursions were still in the saved section I called back. Several supervisors were involved in locating the payment but it was eventually found with a promise to refund it. (For some reason it couldn't be applied to the excursions)

To make a long story shorter, it turns out the initial Princess agent had converted the US charge to Canadian dollars which was again converted to US dollars by our bank. And since our dollar declined further between the initial payment and refund we were shortchanged $30.00.

Again this was escalated to supervisors with documents faxed in.

Each agent was friendly and helpful BUT the first made an error which too, multiple phone calls and a week to correct.

In the end we were given a dinner at a speciality restaurant and a OBC to cover the $30.00.

The moral of the story, if you use an American dollar credit card, confirm a couple of times that the charges are to be made in American dollars.

I've just noted that coffee cards and water are priced in Cdn. dollars on the site -- I'm almost afraid to preorder.

Ruth
Date: Aug 13, 2017   


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