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How much does Royal read into the survey comments?

Royal Caribbean International - boards.cruisecritic.com
Hi all,

We just finished filling out the post cruise survey that Royal sent us on our recent cruise. I know they place lots of value on the numerical ratings that you give the dining staff, but how much weight do they put on the stuff in the comment box?

We made sure to praise the entertainment as we really enjoyed it (and hope it doesn't go downhill like Carnival's has), but we also were concerned with the sheer amount of solicitation and advertising that we experienced. I know I'm not alone on this issue, so I'm hoping that Royal places importance on these comment boxes.

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Date: Mar 21, 2017   


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