Forumsee logo
Forumsee » Travel » General » Read message
RSS: Subscribe to RSS

Expedia sucks.

TravelBuzz! - FlyerTalk Forums - www.flyertalk.com
I will NEVER use Expedia to book a hotel again.

I needed to shift a 5 night stay I booked through Expedia from Sunday-Friday to Tuesday-Sunday. The hotel had no problem with it (I contacted them directly) and they had availability at the same price. However, they told me I needed to go through Expedia to make the change because that's where I booked it.

Because of 'Expedia policy' this simple change that would not have resulted in a refund or cancellation of any kind... would have cost me the price of a nights stay, just as if I wanted to cancel the entire reservation.

Stupid. Yes, technically it was my bad, I tried to make the change within 24 hours of checking in which according to the Expedia contract means I forfeit the price of a night's room. However, good customer service would dictate that since there wasn't a refund/cancellation involved, it was a simple time shift and the hotel had no problem with it... skip the 'it's our policy' BS and make the change and make your customer happy.

As a result, I will continue using Expedia to identify hotel rates and then go to the hotel web site and book it.

Jim
Date: Sep 11, 2017   


Last videos:

California's Homeless Problem Caught On Tape!
California's Homeless Problem Caught On Tape!
Soulful tunes of the 80's.
Soulful tunes of the 80's.
Ten pound poms
Ten pound poms
Great video, restoring nature. It can be done!
Great video, restoring nature. It can be done!
Where was this filmed?
Where was this filmed?
As it used to be
As it used to be
United Ends 747 Service
United Ends 747 Service
12 Of The worst
12 Of The worst
Cars · 
Mobility · 
Hardware · 
Motorbikes · 
Travel · 
Boating · 
Aviation · 
About Forumsee · Contact · Privacy policy · Request content removal
production-frontend
We use cookies for navigation analysis and personalized advertisement. By using our site, you agree to our use of cookies.
Accept  ·  Learn more