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Hotwire.com False Advertising and Refusal of Cancellation

Bargain Travel Forum - TripAdvisor - www.tripadvisor.com
I was born and raise in Vancouver Canada and travel there quite frequently. I normally used priceline and booking.com, but today when I was booking a room for my permanently disabled husband for a medical appointment, I used hotwire.com.

Hotels in downtown Vancouver are very expensive, and therefore we were prepared to stay in Burnaby (city next to Vancouver) to save some money. I found a "Hot Rate" deal in "Burnaby - Metrotown" area, checked the commute time (for a disabled person with chronic pain, he can't commute for too long), and paid for the Burnaby-Metrotown room.

Once paid, I found out that it's not in Burnaby at all. It's in a completely different city on the other border of Burnaby.

I called and explained the situation and how it wouldn't work out. The operator continued for half an hour telling me that it's only an extra 20 minutes (with no traffic) from the promised location and therefore no cancellation is allowed. I pointed out over and over again that they sold me a room in a completely different city and is therefore false advertising and he continued to regurgitate the same information to me.

Eventually his supervisor came on and said that I CAN get a refund on the room if I get a different room in Vancouver for $100 more. I told her that the cost was the original reason I didn't book in Vancouver and she said there was nothing else to do. I'm out of $200 as a result and I just want to share my story so no one else would.
Date: Oct 13, 2017   


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