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Edreams refund for canceled flight

Air Travel Forum - TripAdvisor - www.tripadvisor.com
I have terrible experience with Edreams and If somebody can help me I would appreciate it. I bought 4 tickets on Edreams platform from Bangkok to Koh Samui and paid with Credit Card aprox. 1000€. Flight operater was Bangkok Airlines. Unfortunatly our flight was cancelled because of weather conditions and We didn't fly to Koh Samui. I have asked and received statement from Bangkok Airlines that they cancelle this flight and after that I have contacted Edreams for refundation for this tickets.

First answer was that I should contact the Bangkok airline directly what I have done but they answered me that my problem can be solved only by Edreams. Than I've send 2-3 e-mails on the both of them traying to recive concrete answer what to do but without any succes. On the last 2 e-mails they didn't answer at all and in this moment I dont know what to do. Does anybody know are they some legal options that the custemer can use in this situation. Thnx.
Date: Jan 21, 2017   


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