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Missing flight due to e-ticket not accepted at Amman airport

Air Travel Forum - TripAdvisor - www.tripadvisor.com
UNFORGETTABLE experience with Qatar Airways. Online checked in. Arrived at Amman airport 1 hour before flight. Counter close, fine. But, E-ticket on mobile not accepted; no self kiosk for printing, no Qatar Airways airport crew to ask for help, no reservation counter found. And no other people were willing to help or other option for printing. MISSED the flight. Filed a complaint, instead of apology, they just implied it's not their responsibility.

I know it's my fault for arriving at airport slightly after 1 hour before departure. But, I personally think if I were given an option to print my ticket at the airport (like most other airlines provided), I and 6 other passengers should have boarded the plane. Of course you can go by the book and said it's not your responsibility since it was 1 hour before departure; but what differentiate good and bad customer care is how much you are willing to go beyond in treating/ caring your customers, in which I think Qatar Airways should improve more.

If and only if Qatar Airways is willing to go beyond in treating/ caring their customers; be it the airport crew who was not there or the support. I am not sure if I will ever flied with Qatar Airways again.
Date: May 19, 2017   


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