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Rwandair cancelled flight from Africa to DXB.

Air Travel Forum - TripAdvisor - www.tripadvisor.com
Hello, I am a British citizen recently denied boarding on a Rwandair flight from Africa to Dubai. Several 10s of passengers were denied boarding on a flight from Africa to Dubai because the Rwandair incompetently sent a smaller aircraft than required and admitted to this at the airport.

We were turned away without any further information, compensation or alternative arrangements. It then took several hours of lengthy and insistent phone calls with their head office to finally get an alternative flight 2 days later.

As a result of this delay, we missed onward connection flights and hotel arrangements at Dubai which we had to re-arrange at a significant personal cost (no-show + fare difference + hotel). I understand EU compensation rules will not apply in this case as the flight did not depart or arrive in EU territory. Do I have any recourse for compensation given it is entirely the airline's fault and as a result of sheer incompetence on their part?
Date: Aug 13, 2017   


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