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Expedia UK - bad flight connection experience?

Air Travel Forum - TripAdvisor - www.tripadvisor.com
I wondered whether anyone else has had a bad experience after booking their flight itinerary through Expedia? Can Expedia set minimum transfer times between airports and refuse to accept responsibility if the transfer time proves to be too short?

Our itinerary from Aberdeen to Chiang Mai allowed 3 hours 5 minutes between London City airport and Heathrow. Cathay Pacific recommended we arrive at Heathrow at least 2 hours before departure. As we were travelling across London in the morning at peak time, the itinerary proved unworkable despite our very best efforts. Thankfully we got booked on a flight 7 hours later (at a cost of £200). We did tried to avert the problem by offering to make our own way to Heathrow or by asking Expedia if they could change the second flight but were told that having made the booking we had to follow it though. Customer service has been shocking from start to finish and we won't be using Expedia again in the future.
Date: Apr 13, 2013   


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