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Canada transit visa timeline

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Hi,

My wife and kid are travelling to US from India, they have a transit from Toronto, Canada. They have applied for the transit/visitor/eTA visa on October 04. Their flight is on Oct 24th from India and they are still waiting to hear back from them.

Questions:

1. What is the time line? By when they approve and process the visa after submitting?

2. Will they need to mail the passports to get the visa or is it just a paper which they need to carry

3. What happens if they dont get the visa before they fly. Will the airlines allow them on the basis of submitted application #?

4. Any support # where I can ask them the status.
Date: Oct 13, 2017   


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