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Thank You BYOjet.com

Air Travel Forum - TripAdvisor - www.tripadvisor.com
I just wanted to say a thank you to BYOjet.com even though I hardly ever use a third party to book flights and haven't booked flights through them.

My wife had an unauthorized transaction on her Visa card, $2500 worth of flights, we contacted Visa and stopped the card and started going through the claim process. However we decided to ring BYOjet head office in Brisbane and they were wonderful, they looked into the issue and refunded our money within 3 working days, cancelled someones trip to Asia, they tried to contact the person who made the booking but false phone number and no email address.

I just thought that it was excellent business practice and wanted to put a thank you out there, especially as so many people have so many problems with third party booking sites.
Date: Jan 30, 2014   


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