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Norwegian Air Bad Customer Service

Air Travel Forum - TripAdvisor - www.tripadvisor.com
I had a terrible experience with Norwegian Air. Due to medical emergency I was hospitalized and unable to take my holiday to London. Norwegian Air’s inflexible and uncaring attitude forced me to be on the phone while I was in the hospital in excruciating pain and make decisions about my future travel… there and then. There was no possibility of waiting a few days while I recovered and was able to think without pain. They offered no solace or sympathy for my hospitalization. I could have been talking to a computer. At least Siri shows fake sympathy!

Through it all I made a decision to make the same trip one year in advance. While this seems like a logical way to reschedule a missed trip e.g. anniversary or birthday, Norwegian does not reserve seats one year in advance. Thus I was forced to pick a random date in the near future that fit with their inflexible scheduling. This was before my physician could even recommend when I would be healthy enough to fly. After future dates became available I called back to customer service. Again, the service person was inflexible and would not allow me to reschedule without paying another charge. I explained that if I did travel on the date they forced me to chose, my vascular injury might rupture and cause a medical emergency in flight. The customer service person seemed to think this would be fine and again did not seem to care about my medical condition.

I might ad that not only did I get refunded from all the excursions I had booked for my trip to England, I was even sent get well notes. I understand that cheap fares have rules, but to require someone to pay a double rescheduling fee for a medical emergency is a bit much, especially since that means double fees for CHOOSING a seat, CHECKING a bag and eating their MEAL on a transatlantic flight. I would not recommend Norwegian Air to my enemies let alone my friends.
Date: Mar 31, 2016   


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