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Expedia has forgotten to put our middle names on reservation

Air Travel Forum - TripAdvisor - www.tripadvisor.com
Expedia has forgotten to put our middle names on our reservation. Have been given the run around for 4 days. Lies and finally when reality comes out, they say the airline has taken over our reservation the day before and we can't do anything so sad, too bad. China Southern's policy is you cannot change a name longer then 3 letters. Seriously? Who has a middle name 3 letters or less? All my Chinese friends names have at least 4 letters. Now, what? Expedia basically washed their hands of us and said good luck. They have no customer service complaints dept you have to phone them back and ask for the corporate office. Only after 5am PST. This beyond ridiculous for both companies Expedia who we paid the money to, China Southern for their weird policy with no help for their customers from either. First time and last time for either.
Date: Nov 16, 2016   


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