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A few questions about the Royal group of resorts

Cancun Forum, Travel Discussion for Cancun - TripAdvisor - www.tripadvisor.com
Hello friends,

I am looking to book a week at either Royal Sands in Cancun or Royal Haciendas in PDC. There seem to be 2 websites for the Royal group of resorts - both seem to be genuine.

1.

2. - Tripadvisor hotel link redirects here

What is the difference between the 2?

Also a couple of more questions:

1. The fine print on exclusions for all-inclusive option in any of the Royal resorts says: "Unlimited meals and drinks (Surcharges apply for premium food and beverages)". What are these premium food and beverages? I did not find details on their website. Will it turn out that every delicacy is a "premium" item? How much should I be concerned about this?

2. Is food carry-out not included in all-inclusive?

3. From Royal Sands - I understand there are shuttles to other Royal resorts in Cancun. Do they also provide shuttles to other key locations in the Cancun hotel zone - like malls, restaurants etc?

4. Their website advertises 1 day cancellation policy, but when I called their reservation desk, they mentioned 25% cancellation charge. The policy may differ for online bookings, but does anyone know about this? Anyone faced challenges with cancellation?

Thanks,

Vivek
Date: Oct 13, 2017   


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