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trenitalia ticket change of date or cancel

Rome Forum, Travel Discussion for Rome - TripAdvisor - www.tripadvisor.com
Hi All,

I had bought trenitalia return tickets from Rome to Naples. But unfortunately I will be arriving to Rome on a different date. So I want to either cancel or change the date of travel.

I called trenitalia customer service, but the customer service engineer tried to help me but he english was not good (she was trying help help as much she can though which is appreciative) and I didn't understand her completely. What she was trying to say was since I had bought economy fare tickes, it is not possible to change or cancel.

I tried entering my PNR number on the website, but it didn't recognize it for some reason.

Do anyone know if it is possible to change the date/cancel an economy fare ticket ? Thanks for any info.
Date: Apr 21, 2017   


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