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Car Rental in PDC

Playa del Carmen Forum, Travel Discussion for Playa del Carmen - TripAdvisor - www.tripadvisor.com
HI,

My first port on a TripAdvisor forum. Wanted to review the excellent service we received with a car rental service when travelling to PDC in Dec 2017. We stayed at Paradisus and already had a transfer booked as part of our travel itinerary. My first thought was to book day trips through various vendors for the pyramids that I wanted to visit. But the more I researched I found that the overall cost was too high and a car rental would be much cheaper. So I was late in trying to make a car reservation and only started looking for one a week before leaving. Based on the numerous feedback I read on the forums here I contact ISIS first. But ISIS did not have a car for the duration of my visit. However, Edgar from ISIS was extremely helpful and even though he didn't have a car that he could rent, he made calls and got me in touch with Enzo from Xotics Car Rental. I was skeptical at first as I hadn't heard of this car company on any of the forums. But Edgar assured me they were a good company and used to be called Platinum before the Xcaret group bought them. Their website is Seattle and in the rush forgot to bring the car seats along. It was only when Olivia dropped off the car that I remembered that I had forgotten the car seats. She went back to her office but was able to find only a baby car seat that didn't really work for us. So the next day she was able to get car seats from the Cancun office for me. She made these multiple trips and didn't charge me for any of this hassle. That's impressive customer service that I couldn't expect here in Continental US and hence my decision to review them here. The car dropoff and pickup from the resort was the other thing that I liked. I know ISIS also does this too. But I have read on the forums that a few other rental companies take you back to their office when you are returning your car. Overall I had an excellent experience with Xotics and definitely recommend them.

During our stay we drove from our resort to Chichen Itza, Cabo and the XCaret theme park.

Driving in Mexico wasn't much of a problem. I never exceeded 10 KMPH beyond the speed limit even if that meant I was the slowest on the road.

A couple of hints for future first time travelers like me.....

1. I got stopped about 2 times on my drive to Chichen Itza and Cabo. These folks dress in official looking clothes so I thought it was imperative to stop. But it turns out they were just trying to sell me tickets to the pyramid entrance or for a buffet at the pyramid. I declined to buy tickets from them and turns out that was a good decision as tickets were cheaper at the pyramid ticket booth. But I caught on to the practice and decided not to stop for random folks trying to flag me down unless there was a police van standing nearby. Luckily that didn't happen.

2. Make sure the person filling gas shows you that the pump is reading 0 liters before he starts filing the car. I almost had one of them start filing the car without resetting to 0.0. I caught that just in time. The other two times I filled up the gas this wasn't an issue and the attendant himself showed me the reset readings.

Hope this helps!

Thanks

A.S.
Date: Jan 10, 2018   


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