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Booking Issues with RailEurope - WTF is with that site?

Train Travel Forum - TripAdvisor - www.tripadvisor.com
This is my primary question:

1) $7.95 fee to "deliver my tickets to me in the mail" Is this for real? It's 2018 folks.

I read in a forum that this was optional, and you could print tickets at home. But, during the booking process there is absolutely no option to change this. It is a fixed line item added on without any alternatives.

What is the best site for booking Europe train tickets? I am also looking at GoEuro.

These are the supplemental problems I had with RailEurope, not sure why I am even mentioning these:

2) I tried to chat with them but it was a broken chat system and did not function. It asked me to rate them for feedback before any chat took place, then it disconnected.

3) I had to create a second account because the password reminder email for my first account never arrived.

4) The forums are inexplicably confusing. Couldn't use my main account to post, so I think i posted anonymously. My question (about the above fee issue) never appeared.

For such a slick looking booking site it seems to have a scary amount of problems. Thoughts?

Best alternative site for booking Europe train tickets?

Thank you


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