Next Cruise Onboard Team - useless
We were onboard Indy a few weeks back. I had anticipated a change of promos for the UK Royal offers and on the day the new promo was offered I priced it online and went to the Next Cruise office. I told them the ship and sailing date, the cabin grade, the dining preference and offered our loyalty numbers to get a balcony discount. The easiest booking ever. Whilst it took some time the lady did it. We wanted Mytime dining but she said we would have to prepay tips (something I didn?t want as we had onboard credit to use) but I went with it.
So all booked I called Royal to get our Military discount applied. After what seemed like hours they said the second leg of our B2B wasn?t confirmed and was just on hold. I went back to the Next Cruise office and they took a look. The girl was a trainee and the manager next to her wasn?t helpful and they bickered in front of me. Eventually she said they would email Miami to sort it.
Anyway on our return home, this forum gave me the info that tips don?t have to be paid upfront for Mytime dining (at least since 2015). So I called Royal and asked for the tips to be removed from both legs of the B2B. That took 30 mins (on a chargeable number) but they said they had done it. Later the invoices were emailed and one of them had lost the OBC for booking onboard so I called again. Another 35 min call and he said his manager would apply it and the invoice would be through shortly. No invoice for 48 hours.
So I contacted them via Facebook and after two promised resolutions I got the correct invoices through.
So that left me thinking. Why would a next Cruise person onboard say that tips were mandatory for Mytime dining when that changed 2 years ago? I?m sure now it?s a revenue exercise to increase their overall onboard sales revenue figures. Plus her inaccurate info led to over an hour of phone calls to resolve the removal of the tips and the reinstatement of the correct onboard credit after the tips were removed.
I would have expected that their onboard Next Cruise team would have been the best in dealing with Royal bookings (given its all they deal with) and would be fully informed about Royal?s procedures and deals but in fact I came away feeling as though they felt they had done me a favour and that I knew more than they did.
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