Excellent service from Cunard phone rep
I just called the US Cunard customer service phone line to request a price drop I noticed for an upcoming voyage that I had booked myself through Cunard's web site. As expected, the price drop was for new bookings only which meant we had to cancel my existing booking and create a new one. Complicating matters was that I had a series of linked bookings for three consecutive 7-day voyages all carefully worked out to be in the same cabin. Also, the booking to be recreated had some "past passenger" OBC that took extra work to get transferred to my new booking. The phone rep I worked with went above and beyond to make sure I was able to get the price drop, stay in the same cabin, and keep that original OBC which technically did not apply now to the terms of a new booking.
We often hear about poor customer service from Cunard phone reps on this forum (and rightly so it seems). But I felt it would be good to acknowledge here this case of excellent customer service from Cunard that I just received.
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