Why Zenhotels is good to book?
Just came back from Paris and writing this review. I booked a hotel room from Zenhotels almost two a half month before my trip to France. The reason for booking from Zen was their striking deals and best price compared to other companies. I booked my room for 5 nights. Before travelling I was double checking everything and found out that the room I booked is a single bed room not a family room. I was travelling with my wife and two years old son so It was very shocking to know that my booking is wrong.
I called hotel and they said I need to modify my booking and have to pay extra. I contacted Zenhotels and they revealed that it was my mistake when I was booking I selected single bed coloumn in haste. They found me very disappointed and sad when I found my small mistake in booking. But they agreed to modify my booking without any charge considering me their first customer.
On arrival at hotel, they told me everything has been paid and booking had been modified. I was so impressed by the timely action my Zenhotels and helping me.
I found them very helpful and unlike other big companies who take 24 hours to reply Zenhotels always replied me promptly within 30min. I strongly recommend to book from Zenhotles. They are good in customer care and customer friendly. I found them very trustworthy and helpful. I would definitely book in future as well from them.
Read responses in tripadvisor.com